Reference this guide’s direction to supplement your ID.me Onboarding Team’s guidance and you should have a smooth onboarding experience with ID.me.
The to-do list of items required before Go Live. For the expanded version of this list, please refer to the Onboarding Life Cycle.
Download our Expanded On-Boarding Lifecycle document and get a more detailed overview of what to expect in the coming weeks and how we will collectively achieve a successful implementation.
The time it takes from the start of integration to Go Live depends on the type of integration you’re pursuing with ID.me and your needs and resource availability. However, it typically ranges between 4-6 weeks.
We expect you to learn and abide by these best practices when you integrate with ID.me. These guidelines have been developed by onboarding over 100,000 of our nation’s health care providers and are key to ensuring a successful Go Live.
Your go-to resource for answers to all of your top of mind questions.
We’ve done the work for you! Find your pre-approved ID.me content and resources introducing who ID.me is, what we do, and much more. Your team may customize or appropriate these guides, but you must have all resources approved by ID.me.
Include this guide with your end user call-to-action or incorporate the guide’s direction in your product’s UX to optimize end user success.
Include this guide with your end user call-to-action or incorporate the guide’s direction in your product’s UX to optimize end user success.
Share this video with your end users for those who prefer video instruction.
Share this video with your end users for those who prefer video instruction.
Use our pre-approved email templates to communicate with your end users, clients, and internal teams.
Use our pre-approved email templates to communicate with your end users, clients, and internal teams.
Use our pre-approved email templates to communicate with your end users, clients, and internal teams.
Our Who IS ID.me Flyer gives a brief introduction to ID.me and explains the basics of digital identity verification for all internal and external stakeholders.
Our Joint Solutions flyer explains to your customers how your new ID.me EPCS solution can help their providers.
Our Virtual In-Person Proofing flyer explains how offering video call identity proofing helps all providers verify.
Our Patient Proofing with ID.me flyer explains how providers verify their patients so they can access their electronic health records online.
Our customer success team will guide you from start of integration to Go Live, developing a timeline for implementation and ensuring all parties stay on track. Once a successful Go Live is achieved, your customer success team will provide you with reporting, fulfill ad hoc requests, and the coaching necessary to achieve ultimate impact using ID.me.
Director of Customer Success, Identity
valerie.berg@id.me
Customer Success Manager, Healthcare
blake.burlage@id.me
Customer Success Manager, Healthcare
jessica.pierce@id.me
ID.me is verifying patients’ identities so they can access their healthcare records. The 21st Century Cures Act prevents the blocking of any patient access to their own electronic medical records (EMR) or electronic health records (EHR). These regulations are designed to provide patients with stronger health data access and data transparency. Healthcare providers must meet new security and verification requirements, so they partner with ID.me to make sure you are who you say you are.
Your co-branded support process will ensure a smooth handoff between support teams when end users need assistance. This coordinated support process will be introduced in your Support Process meeting, per the Onboarding Lifecycle.
ID.me’s help page showcases a full list of help articles for everything from how to add an MFA device to explaining why ID.me needs your social security number.
These Support FAQs are dedicated to answering your frontline teams’ commonly asked questions during integration and rollout.
If you have any comments or concerns, leave them in this form.
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