Equal Access to Digital Services for All Citizens
High-value digital services such as platform access to manage personal healthcare benefits or to perform financial transactions require adherence to rigorous security requirements in order to protect individuals from identity theft and fraud. Unfortunately, these same security requirements can compromise access for certain demographic groups. Historical, identity verification processes have relied upon identifying an individual in credit files and public records. However, these approaches leave behind many young adults, recent immigrants, and lower income demographics that don’t own lots of assets or don’t have lots of accounts in their name.
Read ID.me’s white paper “No Identity Left Behind” to learn how call center and in-person identity proofing bridges the gap in access for all demographics without sacrificing security or compliance.
