A Dual Imperative: Fight Fraud and Improve the Constituent Experience

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If there’s anything the past two years have taught us, it’s that online fraud is proliferating and government agencies are criminals’ key targets

Deploying digital identity verification that meets the federal standards for consumer authentication across agencies is critically important. But that’s only one part of the equation.

State and local governments are undergoing a significant digital transformation. Besieged by the press, their constituents, and audits, legislators have realized that modernizing state and local government IT systems is crucial to delivering effective services in 2022 and beyond. Agencies are striving to improve the overall constituent experience, including reducing the “time tax” required to interact with the government.

As FY2023 budgets are finalized, ID.me can help your agency rapidly meet this dual imperative: serving those in need while providing strong security.

In-person Verification

Expand access by augmenting digital verification options with in-person verification. ID.me in-person verification allows people – even those without a mobile device or dedicated internet access – to verify their identity at hundreds of retail locations across the United States.

Direct-to-Video-Chat Agent

Empower users to choose to verify their identity with ID.me through a video chat without requiring facial recognition.

Live Chat

Enhance the constituent experience by offering a live chat feature, available 24/7 and in multiple languages (in addition to standard support channels).

Business Entity Validation

Ensure your agency is engaging with valid businesses (and employees of those businesses) through the ID.me Know Your Business (KYB) offering.

Tactical Fraud Intelligence Reporting

Stay ahead of foreign and domestic criminals by receiving weekly intelligence reports that highlight state-specific metrics and trends related to dark web chatter, Open Source Intelligence (OSINT), and more.

Vaccine Verification

Looking for a way to verify the vaccination status of your agency employees for a safe return to office or in-person interactions? Our vaccine verification offers flexible levels of identity verification and vaccination proof.

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The ID.me Difference:

  • Simplified procurement on federal or state contracts with multiple resellers.
  • Responsive, dedicated account teams.
  • A rapidly growing network of more than 80 million users with 145,000 people joining daily.

ID.me simplifies how individuals prove and share their identity online.

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