People Helping People

Real Stories of Impact from our Video Chat Team

ID.me video chat agents help people verify their identity. Hear the story of an agent helping someone who had experienced a brain injury get access to needed benefits and services.

See Their Story
A female video chat agent talking on video

More Success Stories

A male video chat agent talking on video

Unhoused Gain Access to Benefits with Help of Video Chat Agents

Many unhoused people lack identification credentials, and ID.me video chat agents can help. An agent shares how an unhoused woman was able to prove her identity to gain access to the unemployment benefits she needed.

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Elderly Man Accesses His Government Benefits

An elderly gentleman needed to gain access to his government benefits – due to his low level of comfort with technology, he leaned on an ID.me video chat agent for aid. Watch the touching story to see how these two work together to ensure this man gets the services he needs.

See Their Story
A female video chat agent talking on video
A male video chat agent talking on video

Compassionate Video Chat Agent Helps Woman Access Her Benefits

Hear the story of this live video chat agent as he comforts and helps a woman trying to gain access to her needed benefits. Watch to learn why he enjoys being an ID.me video chat agent and why helping people is important to him.

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A Mother With COVID Receives Government Benefits For Her Children

A mother suffering from COVID-19 and needing access to the child tax credit was connected with an ID.me video chat agent who is also a mother. Listen in as the video chat agent relates to the mother and helps her gain access to her needed benefits.

See Their Story
A female video chat agent talking on video

ID.me simplifies how individuals prove and share their identity online.

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