Breaking Down Language Barriers: ID.me Partners with LanguageLine Solutions to Expand Identity Verification Access
Everyone should have equal access to digital services, regardless of the language they speak. Knowing that one in every five Americans speaks a language other than English at home, ID.me has always been committed to removing language barriers in identity verification. Since introducing Spanish to our self-service product in 2018, we have added 21 more languages to the product and translated our entire Help Center into Spanish.
We are thrilled to announce our new partnership with LanguageLine Solutions. This partnership marks a significant milestone in our mission to promote digital equality.
Expanding Language Services
As the third-largest language service provider globally, LanguageLine Solutions is trusted worldwide by financial and healthcare companies. With their assistance, we can now offer an impressive 240+ languages! This includes languages already supported like Haitian Creole, Hindi, and Spanish, but also Toishanese, Vietnamese, Armenian, Japanese, Tagalog, and many, many more.
Because interpreters are available 24/7/365, members can access language support at any time—regardless of their location or time zone. Gone is the need to wait for an available agent who speaks the required language. From now on, when an ID.me member enters the video chat call space, they will have access to one of LanguageLine Solutions’s 20,000+ on-demand interpreters. These skilled professionals can seamlessly join the call in 30 seconds or less, providing immediate interpretation services.
With agent-availability removed as a barrier, video call wait time for non-English speakers will be reduced. Once the video call begins, agents will determine if the member needs an interpreter and will connect with LanguageLine agents to assist with the call. Within moments, the Video Chat Agent will connect a LanguageLine Solutions interpreter to the conversation.
ID.me’s expanded language accessibility capabilities include strong features to protect user data. Interpreters engage in the session through audio-only, and they are not able to view data or documents during the call. All agents go through background checks, quality audits, and comprehensive training prior to assisting with identity verification sessions.
Unparalleled Commitment to Language Equity
At ID.me, our commitment to digital equity is unwavering. Our partnership with LanguageLine Solutions represents a significant step towards making identity verification accessible to all, regardless of language. Our expanded language services, powered by LanguageLine Solutions’ expertise, will allow members to verify their identities anytime. We commit to continuously enhancing our services to serve our diverse community of members, promoting an experience that is more inclusive and user-friendly.